Reference

Know What You Agree To Before You Start

These terms govern how your 77jili7 account works — from opening your wallet and placing activity to cashing out through GCash, Maya, or InstaPay. Read them carefully, because using the platform means you accept the conditions set out here, where permitted under local law.

Account eligibility appliesGCash, Maya, InstaPay coveredPhilippines access where law permitsSubject to change with notice
77jili7 Know What You Agree To Before You Start
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you believe your account has been actioned in error, our support team can walk you through the relevant clause and the steps to resolve it. Disputes related to wallet transactions — whether via GCash, Maya, or InstaPay — should be raised through the same channel with your transaction reference number ready.

Live Chat Open the chat widget from your account dashboard to raise a terms query directly with our support team during operating hours.
Email Support Send a written query with your account ID and the specific clause you are disputing. We respond to terms-related emails as a priority.
Account Help Centre The Help Centre inside your account has a dedicated section for terms and policy questions, including wallet rules and account eligibility.
HOW WE HANDLE THIS

Account Security and Policy Commitments

We keep your account data and wallet history under controlled access — only the systems that need to process your transaction or verify your identity can read them. If you suspect your account has been accessed without your authority, contact support immediately so we can lock the session and review recent activity.

Data Retention

We retain account records, transaction logs, and wallet history for as long as required by applicable Philippine regulations and our internal compliance period.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. Unusual access attempts trigger an automatic session review before entry is allowed.

Requesting Changes

To update your registered GCash, Maya, or InstaPay account details, submit a change request through account settings with a valid ID. Changes take effect after verification is complete.

Policy Contact

For formal queries about how your data is handled under these terms, or to request a copy of your account records, write to our support team with your account ID.

Common Questions About These Terms

The questions below cover what our account holders ask most often about their rights, wallet rules, and how these terms apply to everyday account use. If your question is not here, contact support with your account ID.

No. Deposits must come from a payment account registered in your own name. Third-party wallet transactions are flagged during verification and may result in a funds hold pending review.

Duplicate accounts breach these terms. We may suspend both accounts and place a hold on any wallet balance while the situation is reviewed. Only one account per person is permitted.

We publish updates directly on this page. The effective date is shown at the top of the terms. Continuing to use your account after that date means you accept the revised version.

Yes. Submit a written request through live chat or email with your account ID. We will provide your transaction log covering the retention period applicable under current policy.

Raise a dispute via live chat or email within a reasonable time of the action. Include your account ID and the relevant transaction reference so the support team can investigate accurately.

The same terms apply to all accounts regardless of where you are in the Philippines. Access and eligibility depend on whether your use is permitted under local law in your area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.